FAQs | SANTFER UK-based Seller - Trusted Source for Watches & Laptops.

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Alternatively, you can email us at support@santferinnovation.com. We aim to respond to all enquiries within 1 business day.

• For domestic orders, please allow up to 7 business days from the time your package is received back by us for your refund to be processed.
• For international orders, please allow up to 21 business days.

Product Information
What products do you sell?
We specialise in two core categories:

• Laptops – from business-ready models to everyday use.

• Watches – ranging from casual designs to luxury styles.
Are your laptops and watches brand new or refurbished?

We offer both brand-new and certified refurbished products. Each item is clearly labelled with a full description, so you always know what you are purchasing. All products undergo thorough testing to ensure top performance and quality before shipping.
Do you offer warranty or return options?
Yes!
Domestic Orders:

• All products include a 1-year warranty.

• 14-day return window from the date of delivery.

International Orders:

• All products include a 1-year warranty.

• 14-day return window from the date of delivery (return shipping costs are the responsibility of the buyer).

Please see our full warranty and returns policy at checkout, or Contact us at support@santferinnovation.com for more details.
Can I order both laptops and watches together?

Absolutely. Our store is designed to provide a seamless shopping experience across all categories. You can easily add both laptops and watches to your cart and complete your purchase in a single checkout.
Shipping Information

Do you ship internationally?

Yes. We currently ship across the UK and to selected international regions.
For enquiries about shipping to a specific country, please contact us directly at support@santferinnovation.com.

How can I track my order?

Once your order is confirmed and shipped, you’ll receive an email with tracking details. You can also log in to your account to check your order status in real-time.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery. Be sure to include clear photos of the damage when you reach out.
We’ll work with you to arrange a replacement or refund, in line with our returns policy.

Can I change my delivery address after placing an order?

No. You can only request a change to your delivery address before your order has been dispatched.
If you need to update your address, please contact us immediately after placing your order at support@santferinnovation.com.
Payment Information
What payment methods do you accept?
We accept the following secure payment methods:

• All major credit and debit cards

• PayPal

• Apple Pay

• Google Pay

All transactions are secure and encrypted to ensure your protection.
Can I pay in installments?

We do not currently offer instalment payment plans. However, this may become available in the future as we expand. For larger orders, please feel free to contact us at support@santferinnovation.com to discuss possible arrangements.

When will I be charged for my order?

Your payment will be processed immediately after you complete your purchase. If there are any issues with the transaction, you will be notified right away so you can update your payment method if needed.
Return & Exchange
What is your return policy?
We accept returns within 14 days of delivery. To qualify for a return, items must be:

• Unworn and unused

• In their original packaging and condition

Once your return is received and inspected, your refund will be issued to the original payment method.
How do I return an item?
To return an item, please contact our Customer Service team at support@santferinnovation.com to request a Return Authorization. Return Shipping Costs

• Domestic orders: Free

• International orders: At the buyer’s expense

Once your return is approved, we’ll provide detailed instructions on how to ship the item back to us.
Are there any items that cannot be returned?
Yes.
The following items are non-returnable:

• Items that have been worn, used, or damaged after delivery

• Items without original packaging or accessories

• Clearance

• Personalised or customised products (if applicable)

• Laptops or electronics that show signs of use, tampering, or software changes

⚠️ Exception: Faulty or defective items can be returned in line with our warranty and returns policy.
When will I receive my refund?

Once your return has been received and inspected, your refund will be processed within 2 business days.
The refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

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