1. Information We Collect
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect details about the individual web pages or products you view, the websites or search terms that referred you, and how you interact with the site. We call this “Device Information.”
We collect Device Information using technologies such as:
• Cookies – data files placed on your device that often include a unique identifier. Learn more and how to disable them here:
Google Chrome Cookie Guide
• Log Files – track actions on the site, collecting your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
• Web Beacons / Tags / Pixels – electronic files that help us record information about browsing behaviour.
Additionally, when you make (or attempt to make) a purchase, we collect information such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We call this “Order Information.”
2. How We Use Your Information
We use the information collected to:
• Fulfil your orders (including processing payments, arranging shipping, and providing invoices/confirmations).
• Communicate with you.
• Screen orders for potential risk or fraud.
• Provide information or advertising about our products or services (if this matches your preferences).
Device Information helps us to:
• Detect fraud or security risks (particularly via IP addresses).
• Improve and optimise our website (for example, through analytics on browsing behaviour and marketing campaign performance).
3. Sharing Your Personal Information
We share Personal Information with trusted third parties to help us operate our store and services. For example:
• Shopify powers our online store. You can read their privacy policy here:
Shopify Privacy Policy.
• Google Analytics helps us understand how customers use our site. Learn more here:
Google Privacy Policy or opt out here:
Google Analytics Opt-Out.
We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.
4. Data Retention
When you place an order, we keep your Order Information for our records unless and until you ask us to delete it.
5. Your Rights
You are responsible for maintaining the confidentiality of your account and password details, and for all activities under your account. By placing an order, you confirm that you are over 18 years old and that all information provided is accurate and truthful.
6. Changes
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operations. Updates will be posted on this page.
7. Contact Us
For questions, more information, or to make a complaint, please contact us at:
support@santferinnovation.com
